How to import Zendesk Tickets into Jira Servicedesk on Demand

I need to import over 2000 Zendesk tickets into Jira-ServiceDesk. The tickets need to include all the tickets comments and attachments. From documentation i have seen there is no built in Importer for Zendesk https://confluence.atlassian.com/display/JIRA/Migrating+from+Other+Issue+Trackers

Can you advise on the best way to achieve this.

3 answers

If there was a way that JIRA would help me migrate from Zendesk to JIRA or an easier way to do this ourselves, I would migrate my entire helpdesk tomorrow.

You have to do it manually at the moment by converting the files to CSV. There is no easy way. I raised a ticket about it and they created a feature request for me. Please vote! https://jira.atlassian.com/browse/JRA-38861

Here's the info on importing data via CSV if it helps: https://confluence.atlassian.com/display/JIRA/Importing+Data+from+CSV

I know that this thread is old, but my link may be helpful for some one.

Here our service that allows to migrate data from Zendesk to Jira Service Desk.

That's a broken link for me. Can anyone confirm?

Like 1 person likes this

Hey John,

You may try once again. It should work now.

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