How to import Zendesk Tickets into Jira Servicedesk on Demand

I need to import over 2000 Zendesk tickets into Jira-ServiceDesk. The tickets need to include all the tickets comments and attachments. From documentation i have seen there is no built in Importer for Zendesk https://confluence.atlassian.com/display/JIRA/Migrating+from+Other+Issue+Trackers

Can you advise on the best way to achieve this.

3 answers

This widget could not be displayed.

If there was a way that JIRA would help me migrate from Zendesk to JIRA or an easier way to do this ourselves, I would migrate my entire helpdesk tomorrow.

This widget could not be displayed.

You have to do it manually at the moment by converting the files to CSV. There is no easy way. I raised a ticket about it and they created a feature request for me. Please vote! https://jira.atlassian.com/browse/JRA-38861

Here's the info on importing data via CSV if it helps: https://confluence.atlassian.com/display/JIRA/Importing+Data+from+CSV

This widget could not be displayed.

I know that this thread is old, but my link may be helpful for some one.

Here our service that allows to migrate data from Zendesk to Jira Service Desk.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

8,761 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you