How to import Zendesk Tickets into Jira Servicedesk on Demand

I need to import over 2000 Zendesk tickets into Jira-ServiceDesk. The tickets need to include all the tickets comments and attachments. From documentation i have seen there is no built in Importer for Zendesk https://confluence.atlassian.com/display/JIRA/Migrating+from+Other+Issue+Trackers

Can you advise on the best way to achieve this.

3 answers

If there was a way that JIRA would help me migrate from Zendesk to JIRA or an easier way to do this ourselves, I would migrate my entire helpdesk tomorrow.

You have to do it manually at the moment by converting the files to CSV. There is no easy way. I raised a ticket about it and they created a feature request for me. Please vote! https://jira.atlassian.com/browse/JRA-38861

Here's the info on importing data via CSV if it helps: https://confluence.atlassian.com/display/JIRA/Importing+Data+from+CSV

I know that this thread is old, but my link may be helpful for some one.

Here our service that allows to migrate data from Zendesk to Jira Service Desk.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,231 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you