Our JIRA SD URL is https://detech.atlassian.net/projects/DETSUP/queues/custom/1 and currently our account having 6 agents.
My Question was is there any why to hide supported agent name from Notification mail(Sender Name).
Because want to show replayed like "Dialog Enterprise Technology Support <firstname.lastname@example.org>"
Not "Shakya Wijerama <email@example.com>"
Please check and support. Also, refer the attached image of current cx view.
That appears to be the name you have put on the account. There's two steps to check.
First, search your user lists for that email address. Any user using it should be named with the name you want to see.
Second, you should look in your email address book, as you'll need to change the name there too, or some email clients will continue to display the name they have for it.
we're just running into the same issue. The name of an agent working on an issue should not be shown in an outgoing mail generated from JSD. Instead a generic, service desk project specific name should be shown. Another solution (though not as good) would be, to mark the agent name with some pre/suffix like "Adam Smith [SERVICEDESK]".
The problem I see coming up is, that the users asking questions just see the agent name & do not realize that the return address is NOT the users default address but the service desk.
We use an Active Directory user management, so there are NO service desk agent accounts created locally. The agents record on the AD server will not be changed.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs