In our case this is not true. Altough the customer is not in the service desk customers role (checked in project settings > users and roles AND user management > user > view project roles) he is listed in the in the "customers"-section of this project, and he is able to view this project in the portal.
I don't know if it matters, but we created our additional service desk projects with the option "Create with shared configuration".
And we need public signup because we are a service provider and won't be able to priorly create the accounts, so the setting "Who can raise requests? --> Customers who are added to the project" is not an option for us.
(Jira Service Desk 3.12.2)
Any ideas for this purpose?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs