In our case this is not true. Altough the customer is not in the service desk customers role (checked in project settings > users and roles AND user management > user > view project roles) he is listed in the in the "customers"-section of this project, and he is able to view this project in the portal.
I don't know if it matters, but we created our additional service desk projects with the option "Create with shared configuration".
And we need public signup because we are a service provider and won't be able to priorly create the accounts, so the setting "Who can raise requests? --> Customers who are added to the project" is not an option for us.
(Jira Service Desk 3.12.2)
Any ideas for this purpose?
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