How to hide a project from the Customer Portal?

I have a number of legacy and internal service desk projects that I want to hide from our customer portal.

 

How can I hide a service desk project from the Customer Portal?

2 answers

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In the project settings you can change the Customer permissions.

Who can raise requests? --> Customers who are added to the project

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Susan Hauth Community Champion Jan 09, 2018

You can't hide them, but you can reduce the customers who can access them.  Unless a customer is the customer role, they will not see the Service Desk or know it exists.

Hope that helps

Susan

In our case this is not true. Altough the customer is not in the service desk customers role (checked in project settings > users and roles AND user management > user > view project roles) he is listed in the in the "customers"-section of this project, and he is able to view this project in the portal.

I don't know if it matters, but we created our additional service desk projects with the option "Create with shared configuration".

And we need public signup because we are a service provider and won't be able to priorly create the accounts, so the setting "Who can raise requests? --> Customers who are added to the project" is not an option for us.

(Jira Service Desk 3.12.2)

Any ideas for this purpose?

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