How to have different components per request type?


I have many different request types in my Internal IT Service Desk.

I would like to have multiple dropdown menus when users are requesting something. An easy example is when we have a new joiner and we need to specify some items for him.

For instance:

  • Computer system
    • Mac OS
    • Windows
  • Computer Type
    • Laptop
    • Desktop
  • Team
    • Team #1
    • Team #2

How can I achieve this? AFAIK we can only user one instance of each field which is very limited...


1 answer

You can create dropdowns for each component in your standard Custom Fields, assign them to your Service Desk project.

Then on the request type, edit the fields and add your new custom fields.

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