How to have different components per request type?

Hi,

I have many different request types in my Internal IT Service Desk.

I would like to have multiple dropdown menus when users are requesting something. An easy example is when we have a new joiner and we need to specify some items for him.

For instance:

  • Computer system
    • Mac OS
    • Windows
  • Computer Type
    • Laptop
    • Desktop
  • Team
    • Team #1
    • Team #2

How can I achieve this? AFAIK we can only user one instance of each field which is very limited...

Thanks!

1 answer

You can create dropdowns for each component in your standard Custom Fields, assign them to your Service Desk project.

Then on the request type, edit the fields and add your new custom fields.

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

251 views 1 6
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you