Do you have any suggestions about how to handle requests assigned to agents that are currently absent because of sick leave or holidays, etc.?
Plain and simple question :) Now we have a list of issues assigned to agent A. He's work during the absence is handled by agent B, but is there any convenient way to do it?
Changing Assignee is pointless I guess, because we cannot revert it back after agent A will be back...
Any clues? :)
In reality I expect not all issues would need to be handled while they are out, e.g. low priority issues.
Jack, thank you for your propositions.
I guess it does not solve our issue. We have a quite big turnover on issues, so we're looking for a solution that would generate notifications for the agent that replaces PTO agent.
In this case, there would be no difference between those propositions and a method where you instruct agent B to take care of all agent A's issues.
That's interesting that there is no OOTB solution for such a normal life situation in SD environment :)
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you! ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events