Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to group request types in next-gen service desks?

Is it possible to group request types in next-gen service desks? Can anyone please help.

 

Thanks

N

1 answer

0 votes

Hi Nirmal,

Welcome to Atlassian Community!

It's possible to group request types, but it's different from classic projects where we do this directly from the Request types' page on Project settings.

For next-gen projects, you need to do this directly from the project.

Please, go to the Customer Portal, select the desired project and then click on Customize > Request type groups.

Screenshot 2019-09-23_14-42-47-869.png

Hope this helps!

Regards,
Angélica

Following up to this, is it possible to create a group, and only make it visible to a select few users?

Hi Andrew,

Welcome to Community!

This option is not available for next-gen or classic projects. Currently, when we add a customer to the project, they will be able to see all groups and request types.

We have a feature request suggesting the ability to restrict request types:

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,188 views 15 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you