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It's possible to group request types, but it's different from classic projects where we do this directly from the Request types' page on Project settings.
For next-gen projects, you need to do this directly from the project.
Please, go to the Customer Portal, select the desired project and then click on Customize > Request type groups.
Hope this helps!
Welcome to Community!
This option is not available for next-gen or classic projects. Currently, when we add a customer to the project, they will be able to see all groups and request types.
We have a feature request suggesting the ability to restrict request types:
Please, click on vote and watch to receive updates about the feature.
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