We use JIRA self-hosted, and recently added in Service Desk, I created an Organization for the Customer we plan to test with ("WS"), and added in Customers (everyone who's created a "test ticket" via Service Desk thus far). Still, when I am in the Service Desk portal, and select "Any status"/"Created by anyone"/"Any request type", I only see the Requests that I have created. What am I doing wrong?
You will be able to see all requests ONLY if they are shared with you (or everyone in the organization.
Have you also set the "Customer Permissions" to "Any customer or organization...."
Also note that this won't work retro actively, so only new requests gong forward will default to be shared with the organization that the customer belongs to. Also note, that anyone can choose not to share.
Hope that helps...
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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