How to force re-calculation of New SLAs for old tickets

I had some tickets with an old SLA rule.When i updated the SLAs, i see that the SLA is being shown correctly for only new tickets which were created after the SLA updation .For the old tickets the SLA is not being applied.

How do i trigger the new SLA updates on the old tickets

(I ensured that the New SLAs were saved and i got SLAs Updated 100%)

image2014-9-17 15:51:42.png

1 answer


to force re-calculation update the SLA, click update, wait until update is done and change the SLA to the old value.


Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,231 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot