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How to fix automatic email template?

How to fix automatic email template?

Greetings,

We recently migrated our JIRA from server to cloud, updating from 7.3.6 to 7.9 before migrating. Our email template was broken before the migration, but I was hoping it might get fixed after update and/or migration, but it didn't. How can we get a support from Atlassian support team to get it fixed? (I'm assuming we're eligible for support). Below is an example email screenshot:

JIRA - email template.png

1 answer

1 vote

That looks like the standard outgoing mail. What is "broken" in it?

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I remember the email looking better, with colors and more organized , now it looks as if the styling (CSS maybe?) is gone/not working, or is this how outgoing email supposed to look?

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Do you have text or html emails set in your profile?

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I'm not sure, where can I find that settings?

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Thanks, I found the settings and changed it and it works!

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