How to fix This service project may not work as expected error

I have created JSD Project and then change the Workflow (not edit) completely with other statuses. when i go to

Request types Customer permissions Portal settings Email requests Customer notifications Satisfaction settings Knowledge base SLAs Automation

 it display the pop message "This service desk project has configuration problems and may not work as expected."

How to fix this error

1 answer

0 votes

If this has been triggered by a workflow change, then it's likely that your new workflow does not take account of the service desk functions around "with customer/with you" flags.  Check over the workflow / request configuration section of the SD admin.

Not clear what u want to say. Pls elaborate it step by step.

See the workflows part of

I suspect the changes you've made to your workflow have broken the JIRA to Service desk workflow mappings, so you need to re-do them.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

685 views 4 16
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot