How to filter email requests into the right service desk queues?

We have multiple locations and would like to setup our IT Help Desk to handle email requests and have the request get routed to the correct queue (site1, site2). Is this possible with email requests?

 

Lastly, with email request it doesn't appear I can require a user to specify an approver (not surprising), but if I set a label would that work for routing to the correct queue?


Or is my best bet to setup an IT Service Desk project for each location? If so, is it possible to view all projects from one page?

2 answers

But is it possible to view all projects from one page?

1 vote

Workaround - all Projects from one Page:

Create some Filters and setup an "Service Desk Overview" Dashboard.

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