How to filter email requests into the right service desk queues?

We have multiple locations and would like to setup our IT Help Desk to handle email requests and have the request get routed to the correct queue (site1, site2). Is this possible with email requests?

 

Lastly, with email request it doesn't appear I can require a user to specify an approver (not surprising), but if I set a label would that work for routing to the correct queue?


Or is my best bet to setup an IT Service Desk project for each location? If so, is it possible to view all projects from one page?

2 answers

But is it possible to view all projects from one page?

1 vote

Workaround - all Projects from one Page:

Create some Filters and setup an "Service Desk Overview" Dashboard.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

971 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you