We have multiple locations and would like to setup our IT Help Desk to handle email requests and have the request get routed to the correct queue (site1, site2). Is this possible with email requests?
Lastly, with email request it doesn't appear I can require a user to specify an approver (not surprising), but if I set a label would that work for routing to the correct queue?
Or is my best bet to setup an IT Service Desk project for each location? If so, is it possible to view all projects from one page?
there is a related Question and Answer:
Hope this will be helpful!
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs