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How to export to CSV actual SLA time?

Alexander Bondarev
Alexander Bondarev
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September 17, 2019

Hello!

I have JSD 4.3.0.

How to export 1 h 12 min(from screen) ?

photo_2019-09-17 13.31.36.jpegMy CSV export looks like :

Снимок экрана 2019-09-17 в 13.34.33.png

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Alexander Bondarev
Alexander Bondarev
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December 7, 2019

I have found the solution with using JMWE-app. Creating a new custom field and set an actual SLA time(from SLA’s goal) through the post-function.

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Prince Suresh Kumar
Prince Suresh Kumar August 24, 2020

Hi @Alexander Bondarev , 

Could you please share more details on this as we are also required this funtionality.

BR,

Prince

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Alexander Bondarev
Alexander Bondarev
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October 3, 2020

Hi, @Prince Suresh Kumar !

I wrote an Article to this decision. I hope it helps you!

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Jack Brickey
Jack Brickey
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September 17, 2019

Unfortunately I do not think this is possible. There is a ticket open (JSDSERVER-5767) to present more of the SLA details (goal, resolution time) that might satisfy your requirement if eventually implemented.

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