Is it possible to configure the SLA on the service desk to exclude comments from specific users / bots.
We have an automated system that checks the input of the customer and asks for additional information and/or provides solutions. But we do not want those comments to trigger the SLA.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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