Is it possible to configure the SLA on the service desk to exclude comments from specific users / bots.
We have an automated system that checks the input of the customer and asks for additional information and/or provides solutions. But we do not want those comments to trigger the SLA.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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