Is it possible to configure the SLA on the service desk to exclude comments from specific users / bots.
We have an automated system that checks the input of the customer and asks for additional information and/or provides solutions. But we do not want those comments to trigger the SLA.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
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