How to enable the webhook for JSD "Then" actions?

[Lousanje Ramírez]

I just upgraded to JSD 3.2.1 (from 3.1.7 on Server) and was looking forward to use the webhook action for my workflow. But I can't see the "webhook" option on the "Then" dropdown. Is there something I'm missing here?. An additional step to enable it?

I also created a new project (to see if it was a configuration problem with my current one) and had the same result, no webhook option.

Also, I cant see the "Knowledge Base" link on the left sidebar as shown on the release notes, is there something wrong with my  installation?

[Gerry Tan]

Currently webhook THEN is only available with WHENs that provide issue context, eg: When: issue created, comment added, SLA time remaining, etc. You first need to specify the WHEN handler before the webhook THEN appear in the dropdown.

[Lousanje Ramírez]

I did specify a When trigger, and it still doesn't appear Capture.PNG

[Gerry Tan]

Hmm that's odd. Can you go to the Manage Add-ons screen (<jira>/plugins/servlet/upm/manage/all) and check the version of "Service Desk Automation Then-Webhook Plugin" ? It should be 3.2.0 or higher.

[Gerry Tan]

And the plugin should be in enabled state (not greyed out)

[Lousanje Ramírez]

Seems I don't have that one (which I guess may be the problem), heres an screenshot of what I have:  Screenshot from 2016-09-13 09-44-41.png

[Gerry Tan]

It is indeed the problem. Can you try download latest JSD obr again from https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.application/versions?_ga=1.49480869.264719816.1436233964 and upload it via "Manage add-ons" screen in JIRA?

[Lousanje Ramírez]

I did that and I see no change in the addons page, still doesnt show the option for webhook either. 

This was the output from catalina.out: 

2016-09-14 06:15:50,041 UpmAsynchronousTaskManager:thread-1 INFO loucho [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.servicedesk.application' from version '3.2.1' to version '3.2.1'
2016-09-14 06:15:50,041 UpmAsynchronousTaskManager:thread-1 INFO loucho [c.a.plugin.manager.DefaultPluginManager] Disabling com.atlassian.servicedesk.application
2016-09-14 06:15:50,378 UpmAsynchronousTaskManager:thread-1 DEBUG loucho [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] onPluginDisabledEvent removing delegate for [com.atlassian.servicedesk.application]
2016-09-14 06:15:50,398 UpmAsynchronousTaskManager:thread-1 INFO loucho [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.servicedesk.application'
2016-09-14 06:15:53,178 UpmScheduler:thread-1 WARN loucho [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons
2016-09-14 06:15:55,809 http-nio-80-exec-15 WARN loucho 375x51396x1 1vogygh 187.177.37.220 /rest/plugins/1.0/installed-marketplace [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons
2016-09-14 06:19:17,916 http-nio-80-exec-25 WARN anonymous 379x51479x1 1vogygh 187.177.37.220 /s/-d19xu3/72003/a31b3af48d322d40c2d12055ff3b1f8e/2.21.4/_/download/resources/com.atlassian.upm.atlassian-universal-plugin-manager-plugin:upm-web-resources/images/plus-minus.png [webresource] the dependency "arrive" doesn't look like the key of the web resource and will be ignored.
2016-09-14 06:20:09,024 http-nio-80-exec-9 WARN loucho 380x51531x1 1vogygh 187.177.37.220 /rest/plugins/1.0/installed-marketplace [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons

Any ideas? =(

[Lousanje Ramírez]

Hello, 

Any ideas? Is there another place where I can post this so I can get some help?

[Steven F Behnke]

This is public Q&A forum. Please open a support request at support.atlassian.com

[alexbartok]

I'm running into the same issue as @Lousanje Ramirez Navarro - was there a resolution to this problem?

[Lousanje Ramírez]

Alex, turns out for some reason the plugin was not installed, I opened a ticket with support and they sent me the correct file, which i just installed

[alexbartok]

Thanks for the response! I'll be going the same route then.