How to enable the webhook for JSD "Then" actions?

I just upgraded to JSD 3.2.1 (from 3.1.7 on Server) and was looking forward to use the webhook action for my workflow. But I can't see the "webhook" option on the "Then" dropdown. Is there something I'm missing here?. An additional step to enable it?

I also created a new project (to see if it was a configuration problem with my current one) and had the same result, no webhook option.

Also, I cant see the "Knowledge Base" link on the left sidebar as shown on the release notes, is there something wrong with my  installation?

1 answer

1 vote
Gerry Tan Atlassian Team Sep 12, 2016

Currently webhook THEN is only available with WHENs that provide issue context, eg: When: issue created, comment added, SLA time remaining, etc. You first need to specify the WHEN handler before the webhook THEN appear in the dropdown.

I did specify a When trigger, and it still doesn't appear Capture.PNG

Gerry Tan Atlassian Team Sep 12, 2016

Hmm that's odd. Can you go to the Manage Add-ons screen (<jira>/plugins/servlet/upm/manage/all) and check the version of "Service Desk Automation Then-Webhook Plugin" ? It should be 3.2.0 or higher.

Gerry Tan Atlassian Team Sep 12, 2016

And the plugin should be in enabled state (not greyed out)

Seems I don't have that one (which I guess may be the problem), heres an screenshot of what I have:  Screenshot from 2016-09-13 09-44-41.png

Gerry Tan Atlassian Team Sep 13, 2016

It is indeed the problem. Can you try download latest JSD obr again from https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.application/versions?_ga=1.49480869.264719816.1436233964 and upload it via "Manage add-ons" screen in JIRA?

I did that and I see no change in the addons page, still doesnt show the option for webhook either. 

This was the output from catalina.out: 

2016-09-14 06:15:50,041 UpmAsynchronousTaskManager:thread-1 INFO loucho [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.servicedesk.application' from version '3.2.1' to version '3.2.1'
2016-09-14 06:15:50,041 UpmAsynchronousTaskManager:thread-1 INFO loucho [c.a.plugin.manager.DefaultPluginManager] Disabling com.atlassian.servicedesk.application
2016-09-14 06:15:50,378 UpmAsynchronousTaskManager:thread-1 DEBUG loucho [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] onPluginDisabledEvent removing delegate for [com.atlassian.servicedesk.application]
2016-09-14 06:15:50,398 UpmAsynchronousTaskManager:thread-1 INFO loucho [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.servicedesk.application'
2016-09-14 06:15:53,178 UpmScheduler:thread-1 WARN loucho [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons
2016-09-14 06:15:55,809 http-nio-80-exec-15 WARN loucho 375x51396x1 1vogygh 187.177.37.220 /rest/plugins/1.0/installed-marketplace [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons
2016-09-14 06:19:17,916 http-nio-80-exec-25 WARN anonymous 379x51479x1 1vogygh 187.177.37.220 /s/-d19xu3/72003/a31b3af48d322d40c2d12055ff3b1f8e/2.21.4/_/download/resources/com.atlassian.upm.atlassian-universal-plugin-manager-plugin:upm-web-resources/images/plus-minus.png [webresource] the dependency "arrive" doesn't look like the key of the web resource and will be ignored.
2016-09-14 06:20:09,024 http-nio-80-exec-9 WARN loucho 380x51531x1 1vogygh 187.177.37.220 /rest/plugins/1.0/installed-marketplace [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons

Any ideas? =(

Hello, 

Any ideas? Is there another place where I can post this so I can get some help?

Steven Behnke Community Champion Sep 16, 2016

This is public Q&A forum. Please open a support request at support.atlassian.com

 

I'm running into the same issue as @Lousanje Ramirez Navarro - was there a resolution to this problem?

Alex, turns out for some reason the plugin was not installed, I opened a ticket with support and they sent me the correct file, which i just installed

Thanks for the response! I'll be going the same route then.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,234 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you