We are looking for a way to set up a knowledge base with Jira Service Desk, in which you don't have to type anything into the search bar in order to see a structured overview of all our confluence articles. This structured overview should just be there, on the landing page of our customer portal.
Our Atlassian Coach told us, for example, that the Spotify help section was created with Jira Service Desk: https://support.spotify.com/
To build anything just remotely as cool, however, seems to require a massive amount of coding. Is that the case? Our Coach didn't tell us that and it would be rather disappointing.
There has been a similar question before but it referred to the cloud version I believe and the workaround did not work for us.
Thanks in advance,
Ok, unfortunately our Atlassian Coach wasn't quite honest with us then.
The threat I am referring to is this one: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Display-articles-on-customer-portal-on-Service-Desk-Cloud/qaq-p/892104
It is quite odd that this is not possible because it seems to me that this is a rather basic function which would improve JSD a lot (at least for purposes).
Thanks for you for your quick response!
thank you for the link. I find it interesting to be sure especially as I was involved in answering that thread. However, for sure I would trust the Atlassian Team members response over my own. I am currently looking into this on my cloud instance to understand how it works. As a learn more I will report back. One question, in your server instance what options do you have for KB from w/in the project? Here is what I see in cloud. The only think i see is the ability to group articles and in there i can "feature" them but need to test that out.
Ok so what I have found is that indeed you can have articles listed w/in a given JSD project in Cloud. Here is how it works:
That said, a quick look at the documentation tells me it isn't available in Server. I also found this in JAC - JSDSERVER-764
Thanks for your help.
Knowledge base wise we don't have too many options in the server version. I don't think I can categorize articles. I tried it in the project settings (should be in here right?) and the Jira administration. There's no place I can do that. I did see this option in the Cloud documentation, though. It is not, however, in the server documentation.
Maybe our coach wasn't up to date on the spotify website. I'll approach him anyways.
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