I must be missing something here as it bewilders me as to how this product handles user (customer) management. Beyond the lack of user import capability which I've now grown to accept is the ability to set even basic user properties like language, change their email address, etc.
From the user management panels in both the project and JIRA core it appears you are unable to do this. We don't see the users in the JIRA core config panel as the service desk users are not really 'users'. And what we do see in the Project is to just change the 2 properties above.
There must be a way to do this most basic task. This can't be the way we are going to have to manage all of our customers.
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