It it possible to edit the SLA field values? We have a few issues that had the SLA timers still running (but shoul have stopped) because our rules were not properly configured. We fixed our SLA rules, and now we would like to go back and fix those issues that had the timers still running.
Our logic would be to set it as the time in status Open to Resolved.
We have the Script Runner plugin.
Unfortunately it looks like the Service Desk Java API does not allow you to set the SLA to a specific value.
I've raised an issue with Atlassian to expose this in the Service Desk API: JSDSERVER-5067
Please vote on that and add further comments that may be useful to explain your use case in more detail.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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