It it possible to edit the SLA field values? We have a few issues that had the SLA timers still running (but shoul have stopped) because our rules were not properly configured. We fixed our SLA rules, and now we would like to go back and fix those issues that had the timers still running.
Our logic would be to set it as the time in status Open to Resolved.
We have the Script Runner plugin.
Unfortunately it looks like the Service Desk Java API does not allow you to set the SLA to a specific value.
I've raised an issue with Atlassian to expose this in the Service Desk API: JSDSERVER-5067
Please vote on that and add further comments that may be useful to explain your use case in more detail.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs