It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to download/view all Jira Service Desk Issues?

I'm trying to do some analysis on all the service desk issues for a project that my team has done this yaer, but I cannot find where to do it. Does anyone know how?

1 answer

0 votes
Jack Community Leader May 30, 2017

you simply need to export to CSV. Run a report and export using the export button on the top right. You can choose to export the current fields or all fields. I beleive there is a limitation of 1000 to export, at lease in cloud. So you may need to do multiple and combine.

Can you be more clear on the steps? I haven't used the reporting much. I just created a new report, but I'm not seeing an export option. here is a screen shot. I would like to be able to export a csv of all issues. Thanks!


Screen Shot 2017-05-30 at 4.50.06 PM.png

Jack Community Leader May 30, 2017

on your report view. Look like a box w/ no bottom and an arrow downward.



Hmm. I'm struggling to get to that view where that button exists. What path do I follow to get to that report view.

On the main menu, issues -> search

Found it. Thank you so much Nic and Jack!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

1,747 views 10 17
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you