It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to display SLAs field on Customer Portal

I've created Script Fragment for Web Panel and I'm trying to display SLAs field on Customer Portal but I can only display String values and SLAs value is JSON. Is there some render for SLAs?


2 answers

Hi @Marko Josipović,

Which hosting do you use? If server, I can recommend you our app Extension for Jira Service Desk. It offers a lot of features for JSD, also presenting SLA on the Customer Portal. I hope that is what you need.

In case of using cloud, we've already started development of cloud version. I guess that we need 2-3 month to release first version.


Hi @Katarzyna_Pawlak__Deviniti_

I can see that the cloud version of the add-on is already released

Does it support showing SLA in the customer portal though?




Hi Andrey,

Currently this app contains only Dynamic Forms feature. But we're working on displaying SLA! We need one, max. two weeks for release it :)


Hi Katarzyna

Thank you for the response. Will wait for the release :)

Hello Katarzyna.


Is the this feature already available in Jira Service Desk Cloud?



Hi Fabian,

Yes, you can find this feature in Extension for Jira Service Desk. Read more about it in our documentation. We also added possibility to display dates (created, updated, resolved), Assignee and attachments (as a list).


Like Gerald Remillard likes this

The add-on also shows Status and Time Spent, I only need SLAs

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

How has Jira Service Desk increased productivity in your org?

Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...

171 views 0 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you