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How to disable the +-sign / create(c) "button".

On the left side of the Jira software you have the blue area. Her you have the +-sign where you can create a new case. Is it possible to disable this button completely? Not only for one project but for all?


With kind regards

Per Arne Føllesdal


1 answer

0 votes
Jack Community Leader Sep 18, 2019

This is not configurable. At least I have never seen a place to disable. Might I inquire as to why you wish to do this?

I would like all the users to use the same forms the we have made available for the project. Therefore I would like to ‘remove / hide’ the + sign.

Jack Community Leader Sep 23, 2019

Ah. so you want your agents to use the 'portal' for creating issues? Your agents can and should use "Raise a request" link in the sidebar vs. the "+". Also any JSW users w/ permissions could create a JSD using the "+" if your permissions allow but that can be changed. However, you can't prevent Agents from using the "+" unfortunately.

Then it's not possible to ‘disable’ the ‘+- sign’.

Is it possible to direct the ‘+ - sign’ to one of the defined input forms which are located below the ‘Raise a request’ link?

Jack Community Leader Sep 24, 2019

no the "+" is predefined, static and controlled by the underlying SW, i.e. non-configurable. The issue here is the "+" is not dedicated to JSD projects it is part of Jira Core and it is a system-wide function not project-specific.

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