How to disable account created emails in JIRA Service desk?

Hello

We are running the server version of JIRA Service Desk

Auto-account creation is currently enabled so that people can email the service desk and it creates an account for them and an issue ticket. 

Is it possible please to disable the account created email that then pings back to the customer inviting them lo set their password etc?

I will be very grateful for any help - feel like I must be missing something obvious.

Thanks a lot

 

John

 

3 answers

This widget could not be displayed.

I am facing the same issue. Would love to use service desk for my customers, but they will never login to service desk, they just want to send emails.

Thanks for any advice!

This widget could not be displayed.
Paulo Hennig Atlassian Team May 15, 2015

Hello John,

Probably your public sign up is active, I'd advise you take a look here for a better understanding about how Service Desk deals with that.

This widget could not be displayed.

The external customer will have your ticket in JIRA Service Desk but he won't know that he has an account, right?!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

10,316 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you