We have our requests set up so that an agent taking ownership of a request can select the "assign to me" link. However, there are times when agents forget to assign the tickets to themselves, or if they do, its possible another agent closed the request for them. I'm trying to run a report that shows who closed the request however, I cannot find which field holds this data. I also do not see this on the closed request. Is there a field that shows this information?
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
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