Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to determine which agent transitioned the request to CLOSED?

We have our requests set up so that an agent taking ownership of a request can select the "assign to me" link.  However, there are times when agents forget to assign the tickets to themselves, or if they do, its possible another agent closed the request for them.  I'm trying to run a report that shows who closed the request however, I cannot find which field holds this data.  I also do not see this on the closed request.  Is there a field that shows this information?

1 answer

1 accepted

0 votes
Answer accepted

Hi Kara,

Not out of the box.  We use a custom field "Resolved by" and we update it with the current user in a post workflow function when the issue moved from In progress to close.


Thank you Susan! That is a great idea. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,187 views 15 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you