It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to delete issues using Automation

I want to delete issues in Jira Service Desk that meet certain criteria. However, I can't find a "Delete Issue" action in the Automation UI. 

These issues are getting created automatically when one of our systems encounters an error.

I'm able to manually delete the items, so I assume this is not a permission thing. 

1 answer

Hi @Ivan_Wilson 

Delete Issues option is available in the Automation action list, not sure where you are looking at.

Delete issues.png

Simeon_Ross Atlassian Team Jun 30, 2020

Hey @Ivan_Wilson , @Gikku_Mathew_John is correct in their answer. Jira Automation has such an action. You might be getting it confused with Service Desk's internal Automation however?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Desk

[New Resource] The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to A...

348 views 4 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you