How to create knowledge base articles from an issue that is not Troubleshooting or How-to? Edited


When I'm on an issue in Jira Service Desk (connected to a Confluence knowledge base), if I click on "Create an article" to create a new KB article, I only get to choose between "Troubleshooting" or "How-to".image.png

How can I add other blueprints? I created global templates in Confluence, but they don't show.

Thanks in advance!

1 answer

0 votes


I understand you are wanting to be able to create different article types aside from troubleshooting and how-to.   From looking at the documentation on using this feature, these certainly appear to be the only article types that are options at this time.

This appears to be a known features request over in

Sorry there does not appear to be another way to do this right now with this integration, however I would recommend watching and voting on this issue.   Should this become available at a later time I would expect this issue to be updated to indicate this.


Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

724 views 6 10
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you