How to create an issue in Jira in order a client can see it in Service Desk Portal

[nebojsa_stojanovic]

Hi,

we have created a JIRA Service Desk for one of our client.

When we created an issue in JIRA and put the client as a reporter the client can't see it in JIRA Service Desk.

Is there a way to do it ?

Thanks and regards.

[Cesar Salvado]

You can create the issue in the Portal Customer Service Desk with your username, and when the issue is created you can go to the JIRA and you can change the reporter with the name of your user.

Regards.

[Chag]

I think this is a great option for the moment. Not sure if they have a feature request for this.

[Cesar Salvado]

Hi Nebojsa in the new versión Service Desk you have this new funcionality:

Raise requests on behalf of your customers on the Customer Portal

Regards 

[nebojsa_stojanovic]

Thanks for your answer,

but this is a big problem because we cannot add issues in the name of the client if he call or mail us for any problem.

Is there a way to add to add this field manually ?

[Cesar Salvado]

that's not possible.  When the reporter creates an issue in JSD you could show in JIRA the field Customer type Request. This field is filled automatically.  When the reporter creates an issue in JIRA this field is empty and this is the problem who the reporter can not show the issue in the portal.

[nebojsa_stojanovic]

Yes,

the client can connect, and create issues from JIRA service desk, but when we create the issue from JIRA in JIRA (not service Desk) in his name, the issues doesn't appears in his requests.

[Deleted user]

i think you need to give access did you check the restrictions tab?