How to create a tab for listing all tickets in customer portal

[Prashant Athalye]

The Jira Service Desk customer portal has a very strange UX. 

If I don't have any knowledge base, the screen is mostly empty. 

There is an customer profile icon on the top right which has a number badge showing there are old tickets. This is so well hidden in the corner that I initially wondered if the customer portal is all about just submitting tickets and not viewing them later.

Isn't there a way to show a tab or a link prominently on the portal landing page (after login) for the customer to see his old tickets?

[Moga]

Hi Prashant,

OOB JSD does not have this feature yet, however, these are the related feature request:

• https://jira.atlassian.com/browse/JSDSERVER-1628
• https://jira.atlassian.com/browse/JSDSERVER-6034

However, if you have a reverse proxy, perhaps you can do some URL rewrite that once the customer logs in, directly bring them to My request page.

Cheers,
Mogavenasan