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How to create a report to get the number of days a ticket is resolved from Service Desk report

We have a Service desk instance and I need to know how to create a report to show how many days does tickets are being resolved.

2 answers

@Madelyn Son Hii

In your case it is not possible to get a report from how many days  does ticket are being resovled but you can get a report from how many tickets are resolved in period of specific time.

for example : project = xxx and status = resolved AND updated >= -2w


Best wishes

Hi @Madelyn Son 

You can try Time in Status for Jira Cloud. It can automatically measure the time spent in a specific status in the time data format you prefer (days, hours or minutes).
Also, this app allows monitor data as issue view panel, view it as charts and export.


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