Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to create a report to get the number of days a ticket is resolved from Service Desk report

We have a Service desk instance and I need to know how to create a report to show how many days does tickets are being resolved.

2 answers

@Madelyn Son Hii

In your case it is not possible to get a report from how many days  does ticket are being resovled but you can get a report from how many tickets are resolved in period of specific time.

for example : project = xxx and status = resolved AND updated >= -2w

 

Best wishes

Hi @Madelyn Son 

You can try Time in Status for Jira Cloud. It can automatically measure the time spent in a specific status in the time data format you prefer (days, hours or minutes).
Also, this app allows monitor data as issue view panel, view it as charts and export.

 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,211 views 14 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you