How to create a "open vs created and resolved" report in the service desk?

It seems the user is not allowed to create a custom series fro service desk reports.

I want to create a trend line with total open support cases over time

2 answers

0 vote
Susan Hauth Community Champion Jan 17, 2018

Hi Rasmuss,

Only agents can use SErvice Desk reports, but a user with browse ability should be able to use the Created vs Resolved Dashboard gadget against a service desk project.

Susan

Hi,

Yes I can access the created vs resolved, but I cannot get a trend line from the Service desk reports. I found a workaround by exporting the created vs resolved to cvs and then doing what I wanted in excel.

Though, having the option to get a trend line would make sense, after all, this is a support tool :)

Best regards

/Rasmuss

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,226 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you