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How to create a "open vs created and resolved" report in the service desk?

Rasmuss Graaf Jan 17, 2018

It seems the user is not allowed to create a custom series fro service desk reports.

I want to create a trend line with total open support cases over time

2 answers

0 votes
Susan Hauth Community Leader Jan 17, 2018

Hi Rasmuss,

Only agents can use SErvice Desk reports, but a user with browse ability should be able to use the Created vs Resolved Dashboard gadget against a service desk project.

Susan

0 votes
Rasmuss Graaf Jan 17, 2018

Hi,

Yes I can access the created vs resolved, but I cannot get a trend line from the Service desk reports. I found a workaround by exporting the created vs resolved to cvs and then doing what I wanted in excel.

Though, having the option to get a trend line would make sense, after all, this is a support tool :)

Best regards

/Rasmuss

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