It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to create a dependent fields in jira customer portal?

Hi team,

I am trying to create a dependent fields in jira customer portal, means based on one field the next field should be change. Actually in user end we can create dependent fields with the help of behaviours script, but in customer portal I didn't find any clues. So could you plese suggest how to achieve this functionality.

Thanks,
Shyam K.

1 answer

This is actually one of the biggest known issues with Behaviours--namely, that they don't function on the JIRA Service Desk customer portal.

You can watch https://productsupport.adaptavist.com/browse/SRJIRA-728 for updates related to that.

In the meantime, the only way to add this kind of functionality to the Service Desk customer portal is to roll your own javascript. You could use a custom Scripted Web Resource to wire the javascript in, but writing it will be its own adventure.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published Apr 08, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: A stylish new portal in 4.1 - April 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server...

420 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you