There is a "Time to First Response" SLA in Service Desk out of the box, but I accidentally deleted and am doing something wrong when I try to recreate it. Can you tell me the parameters of the SLA? I tried adding "Time to first response" = breached() or "Time to first response" != breached()) in the JQL field, but Time to First Response isn't recognized as a field.
I would have thought so, too.
Though I don't want resolved as part of the SLA and comment for customers isn't my metric, but it's basically the same.
Start on Issue Created
Stop on Entered status: First Tier
That's where I started. It only showed one issue in the last 30 days out of many. Does it not show the past? The other SLAs and reports do.
Then I started entering JQL: project = (project name) AND "Initial Response SLA" = breached() with a custom calendar and as a second goal
project = ATLPAS AND Service in (Atlantis, "Other Service") AND "Initial Response SLA" != breached()
And various other combinations. One issue shows up, and it's out of SLA. The other 63 don't show at all.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs