How to create a JQL query on JIRA Service Desk external users

Hello,

I'm implementing JIRA Service Desk in my organization and I have the following blocker:

  1. I have 20 client companies which has their own users that are creating issues on my company's JIRA Service Desk e.g: Client A, Client B, Client C...
  2. The users register on the JIRA Service Desk via Customer Portal (Help Center) e.g. user@clientA.com, user@clientB.com... 

Question: how can I create a filter that shows all the issues posted from the users of each client company e.g.: All the issues from users registered with ...@clientA.com.

This issue is a real blocker for my company at the moment and I need your help.

Thank you in advance!

Best,

Iv

 

1 answer

For now, there is no easy way to do it within the same project, the walk around would be create different SD project for each client company.  

Watch https://jira.atlassian.com/browse/JSD-270, which will probably resolve your problem when it's done. 

 

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