How to configure Service Desk email processor to read from a folder, not INBOX

Due to spam (and I mean malicious and Phishing, not out-of-office) and automated internal emails we want to manually screen incoming emails before letting service desk process them and create accounts. I'd like a human to put those emails into a "to process" folder and work off that instead of blindly reading all incoming email.

Options on a project appear quite limited.

image2016-10-11 8:50:7.png

2 answers

1 accepted

1 vote
Accepted answer

It appears there is no way in the email handler to do this. I've approached this the other way around now. Created a folder in the mailbox and a rule or two to move most emails there immediately on arrival. Only emails I want to process are moved back to the Inbox folder after a person has inspected them.

Thats done in the incoming mail-server configuration.Edit the incoming mail server, and it's the last field on the first screen: "Folder name".

 

No, that configuration you refer to is for JIRA Core. Service Desk's mail handler is separate. It seems to be only configured for each SD project and had very limited settings compared to the traditional JIRA options.

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

254 views 1 6
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you