Due to spam (and I mean malicious and Phishing, not out-of-office) and automated internal emails we want to manually screen incoming emails before letting service desk process them and create accounts. I'd like a human to put those emails into a "to process" folder and work off that instead of blindly reading all incoming email.
Options on a project appear quite limited.
It appears there is no way in the email handler to do this. I've approached this the other way around now. Created a folder in the mailbox and a rule or two to move most emails there immediately on arrival. Only emails I want to process are moved back to the Inbox folder after a person has inspected them.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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