Due to spam (and I mean malicious and Phishing, not out-of-office) and automated internal emails we want to manually screen incoming emails before letting service desk process them and create accounts. I'd like a human to put those emails into a "to process" folder and work off that instead of blindly reading all incoming email.
Options on a project appear quite limited.
It appears there is no way in the email handler to do this. I've approached this the other way around now. Created a folder in the mailbox and a rule or two to move most emails there immediately on arrival. Only emails I want to process are moved back to the Inbox folder after a person has inspected them.
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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