How to check Jira Service Desk projects, queues, and issues on mobile (iOS beta)?

[alampreave]

Atlassian just announced the ability to work with Jira Service Desk on the go, on its beta iOS Jira Cloud app. In theory, I could :
• check Jira Service Desk projects, queues, and issues on mobile
• get push notifications when SLAs are about to breach or have breached
• reply to customers or leave internal notes for the team

I'm beta tester and just downloaded Jira Cloud 50.0.0 (50.0.0.423), but I cannot figure it out how to use all those new features.

Options at bottom are: Issues, Projects, Notifications and Account Settings.

Any idea on how to access the Service Desk projects and queues?

[Ro]

Hi Angel - thanks for giving the new JSD new mobile features a go! We've been rolling them out gradually over the past week; they should reach you no later than Wednesday.

Cheers,
the Jira Mobile Team

[alampreave]

Thanks, Robin. Finally got the option to see the queues! and it's great!

[Ro]

Awesome possum! Keep an eye out for more service desk goodies soon. 

[Andy Heinzer]

Hi Angel,

The queues are not something you can see from the issue level.  You will need to navigate to the projects button at the bottom of the screen, and then select a JSD project.  This where you will see your queues for that project

I would expect that to be able to see this, your account will need to be licensed as a JSD Agent in Jira.   Without this you can probably still see the project, but I would not expect you to be able to see and use service desk specific features like queues, just as you would in the web browser view.

[alampreave]

Hi, Andrew.

The only thing I see when I navigate to the Projects button, and select a JSD Project, is a list of issues ordered descending in time (last worked on, first), and classified by dates: Today, Yesterday, This Week, Last week and so on...

I'm a JSD Agent, with admin privileges so I can even modify and create queues. I can work with JSD projects and queues in the browser, so I don't think this is a problem with my permissions.

This is a screenshot of the screen I get: