Question: When a customer of ours reports a bug or requests a feature in our ServiceDeskProject, we create a linked issue in our development project. This linked issue then is automatically added to the backlog. We want to inform our costumer in the ServiceDesk when the linked issue chnges from the backlog to a sprint.
1. How can we change the status of the servicedesk issue to "waiting for support" when the linked issue changes from backlog to a sprint?
2. How can we change the servicedesk issue status (to for example: "backlog") when we create a linked issue?
We're using JIRA Cloud.
Hi @Sebastiaan Raap ,
I think with plain Jira, this is not possible. You can do something like that with workflow apps like Jira Workflow Toolbox, Jira Suite Utilities or Jira Misc Workflow Extensions.
With these apps you can create a linked issue automatically with a workflow function and transition linked issues automatically (also a workflow function).
So you can create a linked issue and if this linked issue changes its status to "In Development", you can remotely transition your Servicedesk issue.
But I dont't think, that you can use any function of these apps, when your development issue is added to a sprint. Maybe with Scriptrunner, but I'm not sure on that. We are only using the workflow functions.
Thanks @Thomas Schlegel for your quick answer.
We've implemented changing the status of our servicedesk issue when the status of the linked issue changes.
Do you think that we can change the status of an issue automatically when it's dragged into a sprint with one of the workflow apps?
This should be possible with Scriptrunner and a little bit of scripting.
You can use the "Fast Track transition" function for that:
In the event listener ("Issue Updated"), check, if the sprint field of the issue changed and then transition the issue.
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