How to change auto assignee name in support portal Edited

Hi Team, Whenever user creates any support ticket, automatically ticket is getting to assignee my name. How can I make assignee field to be none.

-Thanks

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Jack Brickey Community Champion Oct 12, 2017

If you are an admin, check the project settings under details. If you are listed as project lead then it may be that the Default Assignee is set to that role. Change to unassigned. If it is already set to unassigned then either it is assigned to you as a Component lead (check in settings>Components) or there is a post function on the workflow (less likely).

Thanks Jack, Yes you're right.  project lead is default assignee

Jack Brickey Community Champion Oct 12, 2017

if the question is answered please accept by clicking the check mark. if not please specify remaining questions.

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