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How to calculate the license for Jira Service Cloud with GSuite login

Dear Jira Service Team,

We want use Jira Service Cloud for internal support with:

  • 2 Agents 
  • 500 internal users (requester)
  • All accounts (Agents and Internal users) using Gmail account to login

So what type of license we have to use? and how much we have to spend for license in one year?

Thanks for you support! 

1 answer

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Answer accepted

Hi Thinh,

You can find the pricing information from our site:

Up to 3 agents is $10, and 11-100 Jira users is $5 per user per month. At this calculation, I would expect your pricing to be $500 for the Jira users, and $10 for the agents, so $510 total for each month.

Of course, any Customer accounts within Jira Service Desk are free, so please keep that in mind.

To be sure, I would recommend reaching out to our Customer Advocates via our contact Support form.



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