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The question is related to Service Desk public java API (jira-servicedesk-api).
CustomField value for Customer Request Type is a string which consists of a portal key (or service desk key) and Request Type key. String looks like this "sd/getithelp"
Is there a way to bulk load appropriate RequestType objects by this custom field value string?
I know that we can request RequestType directly by the Issue using
But we want to load RequestedTypes for multipe issues with one call.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
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