How to bulk load the RequestType objects by CustomFieldValue

 The question is related to Service Desk public java API (jira-servicedesk-api). 

CustomField value for Customer Request Type is a string which consists of a portal key (or service desk key) and Request Type key.  String looks like this "sd/getithelp"

Is there a way to bulk load appropriate RequestType objects by this custom field value string?

 I know that we can request RequestType directly by the Issue using  


But we want to load RequestedTypes for multipe issues with one call. 

0 answers

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,217 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you