How to automatically resolve the parent ticket when the child tickets are resolved?

Hi, May i know how to resolve the parent ticket when the child tickets are resolved? The child tickets are linked to the parent ticket. Please advice. Thanks.

2 answers

Hi Rambanam

Thanks for coming back to me. I have the script runner plugin but the given instrcution in https://jamieechlin.atlassian.net/wiki/display/GRV/Built-In+Scripts#Built-InScripts-Transitionparentwhenallsubtasksareresolveda bit unclear.

"Put this post-function on the sub-task workflow on transitions where the workflow could be set, typically Resolve Issue. If all sibling sub-tasks are resolved this will transition the parent issue using the provided action, which should be valid for the current step. If it's not valid, nothing will happen."

1) What is the post function and how to add to the sub-task workflow ?

Thanks.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 14 hours ago in Jira Service Desk

Looking for anyone who has switched from Zendesk to Jira Service Desk

Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk!   We’d love to hear your thoughts on the pros and ...

18 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you