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How to automatically resolve an issue if there has been no activity for last 3 days

How to automatically resolve an issue if there has been no activity for last 3 days

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Jack Community Leader Apr 26, 2019

@Jesse Todd , there are a lot of questions and answers that exist in the Community for this already. You can use the Search bar above to find answers. But here is a recent one I was engaged on...

Close issue after x-days of not activity

You can also look to the right sidebar under Related Content.

Ya this is a individual issue, depending on you current sla

our current sla tt first response:4hrs

tt resolution: 24 hrs

so If a customer is slacking on replying and nothing in 3 days i've missed my sla but auto closes after 3 days. interesting, gonna need to look further into this. I've tried all the articles on this issue except the one you provided and requested support. 

thanks for your help!

Jesse 

Jack Community Leader Apr 26, 2019

LMK if you have any issues. it is really quite easy to setup or should be unless there is some unique requirement I'm missing.

thanks again, I need to figure out what work best for us.

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