How to automatically resolve an issue if there has been no activity for last 3 days

[Deleted user]

How to automatically resolve an issue if there has been no activity for last 3 days

[Jack Brickey · Accepted solution]

@[deleted] , there are a lot of questions and answers that exist in the Community for this already. You can use the Search bar above to find answers. But here is a recent one I was engaged on...

Close issue after x-days of not activity

You can also look to the right sidebar under Related Content.

[Deleted user]

Ya this is a individual issue, depending on you current sla

our current sla tt first response:4hrs

tt resolution: 24 hrs

so If a customer is slacking on replying and nothing in 3 days i've missed my sla but auto closes after 3 days. interesting, gonna need to look further into this. I've tried all the articles on this issue except the one you provided and requested support. 

thanks for your help!

Jesse 

[Jack Brickey]

LMK if you have any issues. it is really quite easy to setup or should be unless there is some unique requirement I'm missing.

[Deleted user]

thanks again, I need to figure out what work best for us.