How to auto populate user report name in service desk comments


1 answer

0 votes

What do you mean by  "user report name"?

My mistake, User (Reporter) Name.


There's a few things you might mean here.  Do you want

  • The name of the JIRA reporter?
  • The name of the customer who reported the issue?
  • The person making the comment?
  • Something else?

Thing is, most of those are reported on comments already, one way or another, so I'm not quite sure what you're looking for.


Usually in service desk, when you want to make a comment, the comment box usually populates the name of the user who has reported the issue and at the bottom the person who is responding to it.

It used to show up before but now I do not see them and I have write the name of the person all the time I am responding to.

Does this make sense.


Subash Chandra

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

386 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you