How to auto assign issue based on customer request type?

I tried to assign ticket using following script, but doens't work. Is there anything wrong? Many Thanks!

import com.atlassian.jira.component.ComponentAccessor
def customFieldManager = ComponentAccessor.getCustomFieldManager()

def requestCf = customFieldManager.getCustomFieldObjectByName("Customer Request Type")
def requestType = issue.getCustomFieldValue(requestCf) as String

if (requestType == "SD") {

1 answer


try to change line 



def issueManager = ComponentAccessor.getIssueManager();
MutableIssue mutableIssue = issueManager.getIssueObject( mutableIssue.setAssigneeId("eyazici");

and add following line to the imports

import com.atlassian.jira.issue.MutableIssue



Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published 33m ago in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

16 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot