How to auto add a watcher to an issue from a Custom field

Hi - have created a custom field for a user-picklist for our service desk offering, to allow a reporter to add the "originator" of a call if not themselves. what I need to do now is have the "originator" user auto added in the Issue Workflow as a watcher upon issue creation - so they can then be notified at every stage as well as the reporter.

Cannot see a way of doing this at present. Help!

2 answers

1 accepted

Accepted Answer
0 votes

Jobin - thanks for this. Found the way you suggested - had lost it amongst all the options, and since it is a custom user field, it wasnt in with the normal custom field settings. Thanks!

1 vote

You might want to add the custom field directly in your notification scheme, in places were watcher field is added. That should give you the same functionality!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity! more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

18,120 views 13 31
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you