I installed 'Service Desk' and want breakup the requests in different buckets. I have different 'Components' CAD, Harware, Intranet, etc. (see attachment).
I have three buckets in which to choose from..Automation, CAD, Helpdesk (see attachment). I want to configure this to where CAD requests go to a specific admin (same for the rest). How do I go about this?
Thanks in advance.
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