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How to assign a group to custom field by location Edited

I have a custom field called "Office Location" (such as San Jose, Morgan Hill, Alameda & Remote).  I also have groups called agent_sanjose, agent_morganhill, agent_alameda...) and added agents to specific group depending on their location.


Currently, when user create a new ticket and select the location, whoever in that location receive an email notification.

Now, I want to create another location called "San Francisco" & group called agent_sanfrancisco; however, I am able to add a location but don't know how to link new location to new group.

Please help.  I'm looking every where in the Jira portal and couldn't find any clue that how they was linked together.  Our previous Jira Admin is no longer with the company.

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Jack Community Leader Mar 27, 2019

have you check automation? project settings > automation. there are different ways this could have been set up but check there first.

Thank you for your responded; however, there are no rule for this setting.

Below are all the rules that I have.


Jack Community Leader Mar 27, 2019

ok. next let's check for custom events...

Review this thread. Alexey does a good job of explaining things and there is a link to the adding a custom event. be sure to click on the "Cloud" button in that article since you are on cloud.


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