How to apply License key in Service Desk

I have just set up JIRA and added Service Desk to it.

 

I have my License Key for Service Desk which I want to apply to it, but in spite of having clicked on every button, tab, and link, I can't find a field to use to enter my Service Desk License Key into Service Desk.  It may be that I am not familiar with the terminology, or it may be that it is buried somewhere in the one path I haven't stumbled upon.  I've searched through the JIRA manual and the on-line Service Desk documentation, and the closest thing I could find was in the "Upgrading to version 2 pricing model for JIRA Service Desk Server" article where it says in its Stage1:  "4.  Apply the version 2 license key you got from our advocates to your installation of JIRA Service Desk."

 

So, my question is:  How do I apply my license key that I got when I bought Service Desk to my installation of JIRA Service Desk?

 

Thanks for any help you can provide.

 

-- Jim Gold --

2 answers

Hi,

Go to Administration > Add-ons > Manage Add-ons and click on JIRA Service Desk. There you see information on the add-on, including license information. Behind the field License key there is an Edit marker which you can click and then enter the license key that you have received.

Regards,

Geert

JIRA SERVICE DESK 3.1.4

logged in as administrator on server

 

--  JIRA Administraton (cog)

--  Applications

-- Licence Key

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

36,739 views 13 39
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you