I encountered a problem, that I need to send an email notification to my service desk collaborators ( I am an agent). I created a custom rule, when the new issue type = bug is created there is an alert to specific users (those, who are collaborators in Service Desk). But they do not get any email notification, only an internal comment in the ticket itself. Definitely, they do not check every bug, thus do not see that this one needs their attention.
The email gets only agents.
How to make Service Desk send the notification via email to collaborators?
Your automation rule seems to be right (As per your description), may I also know if the option is set to Run as the user who triggered the rule? In additional, are the log files showing any hint about this?
Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events