I encountered a problem, that I need to send an email notification to my service desk collaborators ( I am an agent). I created a custom rule, when the new issue type = bug is created there is an alert to specific users (those, who are collaborators in Service Desk). But they do not get any email notification, only an internal comment in the ticket itself. Definitely, they do not check every bug, thus do not see that this one needs their attention.
The email gets only agents.
How to make Service Desk send the notification via email to collaborators?
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