How to add multiple email addresses for participants in Service Desk?

Sometimes the 'customers' will have different email addresses and currently we have to create multiple 'customer' accounts per person in order to allow them to log and update issues with any of their addresses.

How can we add multiple email addresses to a customer user account in Service Desk?

3 answers

1 accepted

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Accepted answer

Hi Thomas,

By default user is recognized by Name. It is not possible to add multiple email addresses for participant.

I guess my question was more like a feature request. 

Thanks anyway.

This is showing in Google as solved!

That's because it has an accepted answer.

I'm confused! Can you please clarify the definition of solved? My understanding is that it should be marked as unresolved. It might have an a acceptable answer but this doesn't mean the acceptable answer "solved" the issue.

Jack Brickey Community Champion Jul 24, 2018

@Angus Buchanan, In the Community when an answer is accepted the answer is checked off as accepted. The Community is not the place where suggested enhancements or bugs are tracked to closure. If you wish to submit a suggestion you should go to the Atlassian site - 

Solved is the word the internet has chosen to say "question is done with" in general.  It is not nuanced.  In a lot of cases, solved means "solved because there was a fix/solution/answer/help/something", in some cases it means "solved because there's nothing else to do"

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