How to add multiple email addresses for participants in Service Desk?

Sometimes the 'customers' will have different email addresses and currently we have to create multiple 'customer' accounts per person in order to allow them to log and update issues with any of their addresses.

How can we add multiple email addresses to a customer user account in Service Desk?

2 answers

1 accepted

Hi Thomas,

By default user is recognized by Name. It is not possible to add multiple email addresses for participant.

I guess my question was more like a feature request. 

Thanks anyway.

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