How to add default users/watchers for the new support tickets.

Hi Team

In service desk /customer/portal after creating a support ticket, we have an option to add user under the people involved section. I want to add few users as default so that when ever some one create new support ticket these default guys can get the access to those tickets. I'm new to this application, can any one guide step-step process.

 

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1 answer

0 vote
Micky Caritte Community Champion Nov 30, 2017

Hi,

Watchers on the Service Desk are held in a field called Request Participants. There's an Atlassian KB article regarding your precise needs: https://confluence.atlassian.com/jirakb/how-to-automatically-add-request-participants-when-creating-an-issue-777026955.html

Both solutions require plugins, there are other ways such as adding post-functions to your workflow but that would also require a 3rd party plugin.

Hope this helps!

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