How to add columns in customer portal request view?

Hi,
I'm new with JIRA and I'm trying to develop a plugin to adding a column to the requests view (list of requests) on customer portal. 
I know there is a production issue already for this problem (here: https://jira.atlassian.com/browse/JSDSERVER-4580) but I need it now and I would like to understand how to do it with a self-made plugin.
I can't find how I can access this GUI area with JIRA UI Plugin points; here you can find some information about it but the related documentation is VERY POOR: https://developer.atlassian.com/jiradev/jira-applications/jira-service-desk/jira-service-desk-ui-plugin-points-customer-portal.

Thanks.

1 answer

0 vote
Thomas Schlegel Community Champion Apr 26, 2017

Hi Lorenzo, 

there's another community for developer's issues:
https://community.developer.atlassian.com/
Maybe you get an answer there sooner

 

Hi Thomas,

thank you very much. Maybe now I have found the right place where I can post my question!

I posted my question on: support.atlassian.com then on jira.atlassian.com then on community.atlassian.com and now on community.developer.atlassian.com.

I hope this will be the last one..

Thanks again for your help!

Thomas Schlegel Community Champion Apr 26, 2017

Hi Lorenzo,

Support is the official Atlassian Support if you have a bug or problem with your Atlassian Software

On jira.atlassian.com you find issues that atlassian added to their list. You are able to add feature requests there and this is a good source for seraching, if an issue is already known.

Communities are user based (although Atlassian people also look and write here). It has not that official character.

Communities are divided into developer community and user community (this one), but the boundaries between these often overlap.

Good luck with your question!

I actually searched the developer community and I didn't see this question posted there. Is that requests screen configurable at all? It's not super useful as is.

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