Im trying to make an automation rule when a user makes a request type for a new email account.
Usually the user will input the name of the new user to the summary.
I would just like to edit the summary and add [ACCOUNT] into it but also keep the original text. I have made a new rule wich edits and adds [ACCOUNT] but it deletes the original summary.
What is the value for keeping user-generated text.
Hi @Juraj Kozole , are you using native automation for this? I have not attempted using the native automation TBH but would be pleasantly surprised if it supported variables. I use Automation Lite for Jira which provides functions that would work. You might want to look at their documentation.
It should be in your postfunction for the workflow for new email account issue type but you may need to purchase something like JSU or script runners to make it easily editable in Jira
There are plenty of other apps you can use but these are easier imho
If this is the only automation you need , you might be better off creating a custom field and using the
"Update Issue Custom Field" post function that comes stock with a value you can search for. Though if you have something like "New Email Account" Issue Type you can skip the customfield and just use the JQL
project = PROJECTNAME and issuetype ="New Email Account"
to do dashboards, gadgets etc
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